Privacy Page - StorageX

About this document

This Privacy Policy outlines the policy of Storage X Pty Ltd (ACN 659 375 096) of Level 2, South, 161 Collins Street, Melbourne, Victoria, Australia, including how and why we need to collect and retain your personal information, and how we handle, protect, use and disclose that personal information.

Collection of information

We may collect, use, and retain information about you, including your personal information, in order to provide you with storage services and to conduct our business operations. Generally, this information is collected directly from you. However, we may also collect information about you from publicly available sources (such as public registers or social media) or from third parties, which may include from third party companies such as credit reporting agencies, law enforcement agencies and other government entities.

Information we may collect

Personal information we collect may include:

your name
licence number and details
date of birth
passport number
telephone number(s)
email address
other information reasonably necessary to verify your identity, administer your storage account, manage security at our facilities, or respond to your enquiries.

Please note we also use CCTV at our facilities. See our CCTV Policy for more details.

We may also collect audio recordings of telephone calls between you and our customer service team, for quality assurance, training, and record-keeping purposes. You may opt out of your calls being recorded by informing us at the time of the call.

We also need to collect payment information from you, including credit card or direct debit information, and we collect and retain information about your ongoing storage and payment history.

Cookies

When you use our website or mobile applications, we may collect information about your physical location and/or web activity including your IP address, your telephone number(s) and whether you’ve accessed or been referred to us via a third-party site. Some of this website information we collect using cookies. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register or login to website portals. Cookies also enable us to keep track of web pages and our properties, opportunities and services that you view so that, if you consent, we can send you news and updates relating to your interests. We also use cookies to measure and analyse traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. Please note that some services or features of our website will not function well if cookies are disabled.

If you do not provide us with the personal information described above, some or all of the following may happen:

we may not be able to provide the requested website portals to you, either to the same standard or at all, or some features may not function properly;
we may not be able to provide you with information about our properties, opportunities and services that you may want, including information about new developments, sales or special promotions;
we may not be able to complete a sale transaction with you; or
we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.

You are never required to provide us with sensitive information to be able to use our website portals.

Primary purposes of collection

We need to collect information from you for a variety of purposes including to provide you with storage facilities, services and do business with you. We also need to collect information from you to:

ensure security of the facility and the goods and people within the facility
establish your identity and assess your application for storage
be able to contact you during the storage relationship
provide you with information about your account, including billing and provision of notices
provide you with information about our business and related entities, including promotions
be able to answer questions from you about your account and our services
manage our risk, including enabling us to undertake a search of the StorerCheck database, or any relevant credit history entity
undertake appropriate searches, including a PPSR search, if your account goes into default
generate statistics and derive insights from our data
assess the performance of the website and to improve the operation of the website
cooperate with enquiries from government and law enforcement bodies and comply with our legal obligations
enforce our agreement with you.

Disclosure

We may disclose personal information about you:

for the primary purpose for which it was collected (as described in this Privacy Policy);
for a secondary purpose where you would reasonably expect the disclosure and the secondary purpose is related to the primary purpose;
with your consent; or
where required or authorised by Australian law, a court or tribunal order, or otherwise permitted under the Privacy Act 1988 (Cth) (Privacy Act).

We may disclose information we hold about you (including your personal information) to the following, where permitted as described above:

our employees, including temporary workers or externally contracted staff
service providers engaged by us, such as data storage, IT, software management, insurers and financial services
third parties engaged to perform specific functions within our business, such as auctioneers, secondhand dealers, building contractors, and maintenance services
government departments and agencies
law enforcement agencies, including the police
investigators
any person who can demonstrate to our satisfaction a legal or equitable interest in the goods stored
liquidators, administrators or other persons appointed to administer your financial affairs
debt collection services
your Alternate Contact Person (ACP)
StorerCheck, an external database containing storer details
Storers or third parties who reasonably believe you have caused damage or injury to that storer or third party
agents for any of the above.

We may disclose your information to overseas recipients, including some of our service providers or other third parties such as data storage providers, who may operate or hold data outside of Australia. When personal information is transferred outside Australia, we take reasonable steps to ensure that appropriate data handling and security arrangements are in place and that the recipient will protect your information in a manner consistent with the Australian Privacy Principles (APPs).

We engage service providers located in several countries outside Australia, including New Zealand, the United